rapidHELP 2.1



Publisher Description



This is rapidHELP
rapidHELP is an Intranet- and Internet solution for Call Centre, Helpdesk and Support services and the tool for Hotliners and Supporters.
Functional Overview
Transparent Data flow
Through its transparent data flow, rapidHELP is always just a mouse click away from all relevant data. Tickets can be automatically forwarded to the responsible supporters, taking absence, stand ins, and time overruns into account (escalation management).
Customer Tickets
When you create a new ticket, the software automatically displays that customerÂ’s history, at the same time providing a knowledge base that contains all customer information concerning hotline contracts, support issues and the hardware and software used.
Multitasking support
The system is multitasking compliant in every respect.
Integral Absence Manager
The Absence Manager controls the availability of all Call Centre staff.
Uniform GUI for Administrators and Users
rapidHELP administrators use the same GUI as the users.
Internet Capability
The Internet connection option allows your customers to directly verify the status of any logged call. It is also possible to raise tickets and search the knowledge database via the web interface.
Automatic Timing
The duration of all support actions can be timed automatically.
Automatical display of new tickets
The system automatically informs every supporter about new tickets, and provides a list of unhandled issues.
Statistics
Clearly arranged statistics tell you everything you need to know about your Call Centres performance.
HTML-Functionality
rapidHELP is based on HTML and XML and offers via many integrated hyperlinks fast access to different programme functions.
Drag and Drop
The administrator can set up the user interface according to the wishes and requirements of the Call Centre Manager and his staff.
Security
Each supporter and group can be equipped with different user rights. This guarantees a high standa


About rapidHELP

rapidHELP is a free trial software published in the Other list of programs, part of Business.

This program is available in English, German. It was last updated on 19 March, 2024. rapidHELP is compatible with the following operating systems: Windows.

The company that develops rapidHELP is rapidHelp Software. The latest version released by its developer is 2.1. This version was rated by 4 users of our site and has an average rating of 3.5.

The download we have available for rapidHELP has a file size of 47.19 MB. Just click the green Download button above to start the downloading process. The program is listed on our website since 2005-01-10 and was downloaded 338 times. We have already checked if the download link is safe, however for your own protection we recommend that you scan the downloaded software with your antivirus. Your antivirus may detect the rapidHELP as malware if the download link is broken.

How to install rapidHELP on your Windows device:

  • Click on the Download button on our website. This will start the download from the website of the developer.
  • Once the rapidHELP is downloaded click on it to start the setup process (assuming you are on a desktop computer).
  • When the installation is finished you should be able to see and run the program.



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Users Rating:  
  3.5/5     4
Downloads: 338
Updated At: 2024-03-19
Publisher: rapidHelp Software
Operating System: Windows
License Type: Free Trial